Company: Robotics Provision EOOD (Роботикс Провижън ЕООД), Bulgaria. The online platform roboticsprovision.com is operated by Robotics Provision EOOD (“the Company”, “we”).
By using this website or placing an order through it, you accept these General Terms and Conditions. If you do not agree with them, please do not use this website. The Company reserves the right to amend these terms at any time; changes take effect upon publication on the website.
I. General Terms
- roboticsprovision.com is an online e-commerce platform for the sale and delivery of the goods published on it, operated on behalf of Robotics Provision EOOD.
- The product listings on this site constitute a public invitation to conclude a distance sales contract with Robotics Provision EOOD.
- The Company may change the prices of the offered goods at its sole discretion and without prior notice. The price payable by the customer is the price valid at the moment the order is placed.
- After receiving an order, the Company undertakes to deliver the requested product or to inform the customer of any circumstances affecting the order.
- The Company is not responsible for failed deliveries where the customer has provided false or incomplete address or contact details.
- The Company does not guarantee that products presented on the website are identical in every respect to those available in physical stores.
- The Company is not liable for unintentional inaccuracies in the information published on the site, including price adjustments and design changes.
- Stated product dimensions are indicative. Minor discrepancies between declared and actual dimensions may occur, for which the Company bears no responsibility.
- The appearance, colors, or visual effects of products shown on the website may differ from the actual products. Physical characteristics such as size, weight, and materials are listed in each product description. If any characteristic is unclear or you need more information, please contact us using the contact details provided on the site.
- All prices are listed in euro (EUR) and exclude VAT.
II. Rights and Obligations of the Parties
Robotics Provision EOOD undertakes to:
- confirm the availability of the ordered goods, or cancel the order, within 7 business days;
- deliver the goods within the period specified in the Delivery and Payment information;
- ensure that all products are factory-new and originate from the manufacturer, unless explicitly stated otherwise in the product listing.
The Customer undertakes to:
- provide their full name, a correct telephone number, delivery address, and email address;
- pay the price of the goods in accordance with the Delivery and Payment information;
- pay the delivery costs in accordance with the Delivery and Payment information;
- provide access and conditions for receiving the goods.
The purchased product is delivered to the delivery address specified by the Customer within the stated delivery period, suitably packed for the type of goods and means of transport. Upon handover, the Customer or a third party must sign the accompanying documents. A third party is any person who is not the purchaser but accepts the goods at the delivery address specified by the Customer.
If the Customer cannot be reached at the specified address within the delivery period, or if access and conditions for handover are not provided, the Company is released from its obligation to deliver. The Customer may subsequently confirm that they still wish to receive the goods, in which case they bear all additional shipping costs and a new delivery period begins from the moment of confirmation.
III. Personal Data
- Robotics Provision EOOD exercises due care to protect the personal data provided by the Customer when registering on the website or placing an order. This obligation lapses if the Customer has provided false data.
- In accordance with applicable legislation, these terms, and our Privacy Policy, the Company uses the Customer’s personal data only for the purposes of the contract.
- The Company may use the Customer’s contact information to provide goods and services, and to send promotional offers, greetings, surveys, and similar communications for legitimate purposes, unless the Customer objects by emailing info@roboticsprovision.com.
- By registering on roboticsprovision.com, the Customer agrees to receive messages about promotions and current offers at the email address provided. Customers who do not wish to receive such messages can unsubscribe via the link included in every promotional email.
IV. Disclosure of Information
Robotics Provision EOOD undertakes not to disclose the Customer’s personal data to third parties — government bodies, companies, individuals, or others — except where:
- the Customer has given written consent;
- the information is lawfully requested by government bodies or officials authorized by applicable legislation to request and collect such information; or
- the Company is otherwise required by law to provide the information.
V. Liability
Robotics Provision EOOD is not liable for failure to perform its obligations under these terms in the event of circumstances it could not reasonably have foreseen — including but not limited to force majeure, accidental events, failures of the global Internet, or failures of services beyond the Company’s control.
VI. Dispute Resolution
The parties shall seek to resolve all disputes in a spirit of mutual understanding and goodwill. If no agreement is reached, any unresolved dispute arising out of or relating to the contract between the parties — including disputes concerning its interpretation, validity, performance, or termination, as well as disputes about filling gaps in the contract or adapting it to newly arisen circumstances — shall be resolved by the competent court at the registered seat of Robotics Provision EOOD, in accordance with Bulgarian legislation.